Privacy Policy

Last Updated: July 2026

Auri Keys (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, transfer, and protect your personal information when you access or use the Auri Keys website, mobile applications, and related services (collectively, the “Platform”).

This Privacy Policy should be read together with our Terms and Conditions and Cookie Policy.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. Where your consent is required under applicable law, we will obtain such consent before processing your personal information.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

  • Full name.
  • Email address.
  • Telephone number.
  • WhatsApp number (where provided).
  • Property inquiry details.
  • Property viewing requests.
  • Property preferences and search criteria.
  • Property listing information.
  • Identification or verification documents where required by applicable law.
  • Communications with Auri Keys through email, telephone, messaging services, social media, or contact forms.
  • Any other information you choose to provide to us.

Providing personal information is voluntary. However, certain features or services of the Platform may not be available if the required information is not provided.

Non-Personal Information

We may automatically collect certain technical and usage information, including:

  • IP address.
  • Browser type and version.
  • Device type.
  • Operating system.
  • Language settings.
  • Referring website.
  • Pages visited.
  • Time and date of access.
  • Time spent on the Platform.
  • Clickstream data.
  • General usage statistics.

2. Cookies and Similar Technologies

The Platform uses cookies and similar technologies to improve functionality, enhance security, remember user preferences, analyze website performance, and improve your browsing experience.

Cookies may be used to:

  • Remember user preferences.
  • Improve website functionality.
  • Measure website performance.
  • Analyze traffic and usage patterns.
  • Personalize content and services.
  • Support security, fraud prevention, and website administration.

You may disable cookies through your browser settings. However, doing so may affect the functionality of certain parts of the Platform.

Please refer to our Cookie Policy for further information.

3. How We Use Your Information

We may use your information for the following purposes:

To Provide Our Services

  • Respond to property inquiries.
  • Arrange property viewings.
  • Facilitate communications between buyers, sellers, landlords, tenants, developers, brokers, and other relevant parties.
  • Provide brokerage, advisory, marketing, and related real estate services.

To Improve the Platform

We use information to improve the Platform, enhance user experience, strengthen security, troubleshoot technical issues, and develop new features and services.

To Personalize Your Experience

We may use your preferences and interactions to present more relevant properties, services, recommendations, and content.

To Communicate With You

We may contact you regarding:

  • Property inquiries.
  • Viewing appointments.
  • Customer support.
  • Administrative notices.
  • Service updates.
  • Changes to our Platform, services, or policies.

Marketing Communications

Where permitted by applicable law, we may send newsletters, promotional communications, market insights, new property listings, and other marketing materials that may be of interest to you.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions or by contacting us directly.

Legal and Regulatory Compliance

We may collect, verify, use, and disclose personal information where necessary to comply with applicable laws, regulations, court orders, governmental requests, or regulatory requirements, including those relating to the Dubai Land Department (“DLD”), the Real Estate Regulatory Agency (“RERA”), Anti-Money Laundering (“AML”), Counter-Terrorist Financing (“CTF”), sanctions compliance, fraud prevention, and other legal obligations.

4. Property Listings and User-Submitted Content

If you submit property listings, descriptions, photographs, videos, floor plans, documents, or other content to the Platform, you acknowledge that such content may be published, displayed, promoted, marketed, or shared with prospective buyers, sellers, landlords, tenants, developers, brokers, or other users as part of our brokerage services.

You represent and warrant that you possess all necessary rights and permissions to provide such content.

5. Sharing of Information

Auri Keys does not sell, rent, or trade your personal information.

We may share your information in the following circumstances:

Service Providers

With trusted third-party providers who assist us with:

  • Website hosting.
  • Cloud storage.
  • Analytics.
  • Customer relationship management (CRM).
  • Marketing services.
  • Communication services.
  • Payment processing (where applicable).
  • IT support.
  • Security monitoring.
  • Professional advisory services.

These providers are required to implement appropriate measures to protect your information.

Property Transactions

Where necessary to facilitate property transactions or provide requested services, we may share relevant information with:

  • Property owners.
  • Buyers.
  • Sellers.
  • Landlords.
  • Tenants.
  • Developers.
  • Licensed brokers.
  • Mortgage providers.
  • Banks and financial institutions.
  • Valuation companies.
  • Legal advisers.
  • Government authorities.
  • Regulatory bodies.

Legal Requirements

Where required or permitted by applicable law or requested by competent governmental, judicial, regulatory, or law enforcement authorities.

Business Transfers

If Auri Keys undergoes a merger, acquisition, restructuring, financing, or sale of assets, personal information may be transferred as part of that transaction.

Aggregated Information

We may share anonymous or aggregated statistical information that does not identify any individual.

6. International Data Transfers

Our service providers may store or process personal information in countries outside the United Arab Emirates.

Where personal information is transferred internationally, Auri Keys will take reasonable steps to ensure appropriate safeguards are implemented in accordance with applicable laws to protect your information.

7. Third-Party Websites

The Platform may contain links to third-party websites, applications, advertisements, or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

Users are encouraged to review the privacy policies of those third parties before providing personal information.

8. Data Security

We implement reasonable technical, organizational, physical, and administrative safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

While we strive to protect your personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services.
  • Respond to inquiries.
  • Facilitate property transactions.
  • Comply with legal and regulatory obligations.
  • Resolve disputes.
  • Enforce our agreements.
  • Protect our legitimate business interests.

When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws.

10. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where applicable.
  • Request restriction of certain processing activities where permitted by law.
  • Object to certain processing activities where permitted by law.
  • Withdraw consent where consent forms the basis of processing.
  • Request information regarding the processing of your personal information, where required by law.
  • Opt out of marketing communications at any time.

We may request reasonable information to verify your identity before responding to any request.

11. Children’s Privacy

The Platform is intended only for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children. If we become aware that personal information relating to a child has been collected, we will take reasonable steps to delete such information.

12. Changes to This Privacy Policy

Auri Keys may update this Privacy Policy from time to time.

Any revised version will be published on this page together with the updated “Last Updated” date.

Your continued use of the Platform following any changes constitutes your acknowledgment of the revised Privacy Policy.

13. Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or our privacy practices, please contact:

Auri Keys

Email: contact@aurikeys.com